The YouTube video below is a wonderful description of the difference between empathy and sympathy, and what makes for an effective response to the suffering of others, by Brené Brown.
With thanks to Laura Click and her article in Medium.com:
Want to be More Empathetic? Avoid These 7 Responses
Showing empathy when people are struggling is extremely important. Here’s a guide on what to say and what to avoid.
Pastor Kristian